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Frequently Asked Questions |
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Requirements
For Using Internet Rechartering
Q: What do kind of computer and
experience do users need to use Internet Rechartering?
A: Internet Rechartering was designed to
accommodate the widest variety of users without a need for specific
training. The users of Internet Rechartering should have a basic
knowledge of Boy Scouts of America terminology and familiarity with a
computer and the World Wide Web. Internet Rechartering contains an
optional tutorial that will walk users through each step.
Internet Rechartering will require
that the user have access to a computer with a 56 KB or faster Internet
connection and a browser that is equivalent to Microsoft Internet
Explorer 5.5 or greater.
Q:
Are units required
to use Internet Rechartering?
A: No. You can submit the paper forms
or disk as in previous years. Internet Rechartering is encouraged,
though. It is faster and more accurate.
Unit (Pack, Troop, Team, Crew, Ship)
Rechartering Process
Q: What are the steps in the
Internet Rechartering process?
A: Check out the Internet Rechartering
tutorial and other detailed information
here.
Q: What is the difference between the buttons First Time User and
Returning User?
A: First-Time User takes
the Renewal Processor user through the registration process. This is the
choice users should make if they haven’t previously registered themselves
as the Internet Rechartering Renewal Processor. Returning User takes the
user to the Log In page. This is the choice users should make if they have
already registered themselves as the RP and, thus, already have a
password.
Q: I am
the Renewal Processor for another unit. Should I choose First-Time User or
Returning User?
A: The user will have to
go through the First-Time User process for every unit for which they are
the Renewal Processor. That is because they are both registering
themselves and the unit for Internet Rechartering. For example, Bob is the
"X" for a pack and a troop. Registering for the pack does not register the
troop in any way. Bob will still have to go through the First-Time User
link to register the unit and himself as the Renewal Processor.
Q: I
was the Renewal Processor for my unit last year. Should I choose
First-Time User or Returning User?
A: Every year the
Renewal Processor and unit will have to reregister to use Internet
Rechartering. So even last year’s RP will have to go through the
First-Time User link and reregister.
Q: I
think I have entered everything correctly to log in, but Internet
Rechartering is telling me that these three pieces of information do not
match a valid unit. Why?
A: Make sure that the
unit is using its actual unit numbers. Some units will refer to themselves
as “Unit 71," while the council has them registered as Unit 4071. Be sure
the Renewal Processor is using the full four-digit unit number.
Q:
Internet Rechartering is giving me an Access Window error. Why?
A: Units are only
eligible to register during their access window. That window is chosen by
the council when it signs up for Internet Rechartering with the BSA. The
access window can be as large as two months before and two months after
the unit’s expiration date.
Q: I
lost my access code. What can I do?
A: The council will have
to look up and supply the access code to the user.
Q: I
forgot my password. What do I do?
A: The user should
select the Forgot password?
link.
Q: At
the Update Member Position screen, what does the table on the right mean?
A: This table tells the
Renewal Processor if the unit is in compliance with BSA rules by
dynamically displaying the minimum required positions and maximum required
positions based on the unit. The Current column shows
the current roster so the user can quickly see which positions need to be
added to be in compliance with the rules.
Q: When
registering new adult members, why are the SSN requirements different for
new members versus existing members?
A: For youth safety, the
BSA now performs a background check on any new adult volunteer. The SSN is
required to facilitate this background check. Existing volunteers have
been “grandfathered in” without the background check and therefore do not
require an SSN.
Q:
There are some members of my current unit who are not appearing on the
Select Members for Renewal page. Why not?
A: There are a couple of
likely explanations: The member was entered
after the Internet Rechartering data was downloaded from ScoutNET to
Internet Rechartering for this unit.
--OR--
The member was never
entered into ScoutNET.
Either way, the Renewal
Processor should enter the member as a new participant. The Internet
Rechartering-PAS processing will merge this new record with any existing
record in the unit.
Q: I
want to subscribe several people in my unit to Boys’ Life. Is there a fast
way to do this?
A: Use the Update Roster
page to subscribe members quickly to
Boys’ Life.
A: (Answer from Packmaster/Troopmaster technical support folks) The unit leader should run the PackMaster or Troopmaster "Annual Recharter" report the same way they would if they were going to submit the recharter directly to the council office. The Annual Recharter report is on the "Reports>Scout/Unit General" menu. PackMaster/Troopmaster will create a paper report and also a disk file. The file name will be "CHTxxxxx.csv", where xxxxx is the unit type/number. This is the file that the user then uploads to the Internet Rechartering system. Packmaster and TroopMaster work the same way. Privacy Q: When I registered as a volunteer, I supplied by Social Security Number. Will that be visible to anyone during Internet Rechartering? A: If you are already registered with a unit, your name will appear but not your SSN. If you are a new volunteer, or you are registering with a unit for the first time, you must fill out a paper Adult Volunteer Application including your SSN. The person entering your name into the Internet Rechartering system will fill in your SSN. After leaving the new member registration screen, the SSN is not visible. Q: If we are entering the registration of a new volunteer, do we have to fill in the Social Security Number online? A: Yes. New volunteers cannot be registered, and existing volunteers cannot change their registered position, without submitting a paper application which requires a Social Security Number. To enter a new volunteer's name through Internet Rechartering, you must fill in the SSN. After leaving the new member registration screen, the SSN is not visible. Q: How is my Social Security Number protected by the Council? A: Access to the Social Security Number on a membership records is restricted to the registration secretary only. Other staff members, including district and council executives, do not have access to the Social Security Number. Paper applications are kept locked up before and after processing. If any individual does not want to put their Social Security Number on paper, he or she may come down to the council service center and enter it into their record themselves. Collecting Fees Q: How do I indicate a member holds multiple positions? A: If the member holds two paid positions in one unit and only wants to account for one, Internet Rechartering dynamically takes care of this scenario. If a member is marked for two positions, you can see in the Fee Summary that the fee is only $10. Q: I'm registered in multiple units. Where do I pay my fee? A: You only pay your $10 registration fee once, and can pay it in any of the units where you are registered. See the next question. Q: What if the member is multiple because they are paying in another unit? A: If so, select the Update link to the left of his or her name. Select Member Paid in Another Unit. radio button. Click Save. Submitting Signed Forms Q: I completed my recharter online. Where do I turn in the signed forms and registration fees? A: Contact your unit commissioner. They will be happy to pick up your forms and check. You can also contact your district executive or bring the forms and check to roundtable. Getting Help Q: I need some help. Who do I call? A: Call the Council Internet Rechartering Help Desk at 912-283-6016 between the hours of 8:30am and 5:30pm, Monday through Friday. Benefits Q: What are the benefits of Internet Rechartering?
A: There are two key benefits from using
Internet Rechartering:
Q: What can I NOT do in Internet
Rechartering?
A: Internet Rechartering is only for
charter renewal. New charters cannot be established through Internet
Rechartering. Adult volunteers who only register at the district or
council level cannot reregister through internet rechartering.
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